Shipping policy

Haven Delight Online Mystery Scoop Co., LLC- Shipping Policy

At Haven Delight Online Mystery Scoop Co., LLC, all mystery scoops are made to order and custom-curated. Due to the nature of business, product availability, and high order volume, processing times may be extended and vary throughout the year.

PLEASE READ BEFORE PURCHASING

By placing an order, you acknowledge and agree that:

You have read and reviewed our return, exchange, refund, and shipping and processing times and policies on our website.

You understand that processing times may be extended and vary throughout the year than standard shipping expectations.

processing times

mystery scoop orders (no video)

Typical processing times: 7-10 business days

Orders are specially curated and packaged without filming

mystery scoop orders (with video)

Typical processing times: 15-30+ business days (or longer during high volume time)

High volume notice

Due to high demand, holidays, large order influxes, or viral demand-processing times may exceed the listed estimates. Delays are normal and to be expected. Shipping time begins only after processing is complete. Carrier delivery times are separate and not guaranteed. Tracking will be sent out once your order ships.

By completing your purchase, you have agreed to all the terms, policies, and agree to shipping and processing times. You agree you will not file a dispute or chargeback due to processing time delays.

Customers are responsible for entering the correct shipping address. Orders shipped to incorrect addresses are not eligible for refunds, exchanges, or replacements.