Refund policy

Haven Delight Online Mystery Scoop Co., LLC Return, exchange, and Refund Policy

Due to the nature of our business, all of our products, all Haven Delight Mystery Scoop orders are specifically curated and made to order for each individual customer when their order is placed, therefore all sales are final and we do not accept exchanges, refunds, or returns.

Final Sale Items

The following items are non-returnable, non-exchangeable, non-refundable

all mystery scoop bundles

custom or curated bundles

sale or promotional items

Requesting specific themes, colors, or preferences are always welcome with availability of our product but cannot be guaranteed and do not qualify an order for a return, exchange, or refund.

Damages and issues
Please inspect your order upon delivery and contact us within 24 hours of delivery at havendelightmysteryscoop@gmail.com. Please include the order number, a description of the issue, and clear photos of the items or packaging. We will review the issue and, if approved, provide a replacement at our discretion. Issues reported outside the 24-hour window may not be eligible for resolution.

Exchanges

We do NOT offer exchanges on mystery or custom items. If an item is approved for damages or an issue, a replacement may be issued instead.